GameVault

DragonSlayer

Online VIP Member • Level 124
Ticket #TKT-2024-1847 Urgent Billing Issue
Conversation started • May 10, 2024 at 2:30 PM

Hi, I just upgraded to Premium membership but I still can't access the premium features. It's been 2 hours since I made the payment.

2:30 PM

Hello DragonSlayer! I'm sorry to hear about this issue. Let me check your account status right away.

2:32 PM • Seen

I can see your payment was processed successfully. The transaction ID is #TXN-2024-001823. It looks like there might be a sync delay with our premium server.

2:35 PM • Seen

Okay, is there anything I can do on my end to fix this? I was hoping to participate in the premium tournament tonight.

2:38 PM

I've manually refreshed your account status. Can you try logging out and logging back in? The premium features should be active now.

2:40 PM • Seen

Let me try that now...

2:41 PM

DragonSlayer

dragon@email.com

VIP Level 124

Player Info

Member Since Oct 22, 2023
Total Spent $1,247.00
Games Played 3,421
Win Rate 72.8%

Recent Activity

Premium purchase - $49.99
Won Tournament match
Reached Level 124

Previous Tickets

Password Reset Resolved
Jan 15, 2024
Tournament Issue Resolved
Dec 3, 2023