DragonSlayer
Online
•
VIP Member • Level 124
Ticket #TKT-2024-1847
Urgent
Billing Issue
Conversation started • May 10, 2024 at 2:30 PM
Hi, I just upgraded to Premium membership but I still can't access the premium features. It's been 2 hours since I made the payment.
Hello DragonSlayer! I'm sorry to hear about this issue. Let me check your account status right away.
I can see your payment was processed successfully. The transaction ID is #TXN-2024-001823. It looks like there might be a sync delay with our premium server.
Okay, is there anything I can do on my end to fix this? I was hoping to participate in the premium tournament tonight.
I've manually refreshed your account status. Can you try logging out and logging back in? The premium features should be active now.
Let me try that now...
DragonSlayer
dragon@email.com
VIP
Level 124
Player Info
Member Since
Oct 22, 2023
Total Spent
$1,247.00
Games Played
3,421
Win Rate
72.8%
Recent Activity
Premium purchase - $49.99
Won Tournament match
Reached Level 124
Previous Tickets
Password Reset
Resolved
Jan 15, 2024
Tournament Issue
Resolved
Dec 3, 2023