Square

Dashboard

Apps

Chat Center

Manage live conversations, shared inboxes, and team collaboration.

Active chats

Live

48

+12 since yesterday

Unread

Attention

11

-4 vs last hour

Avg response

Goal 3m

2m 14s

Within SLA

SLA met

Today

96%

+2.1% vs avg

Sofia Cunha

Can we upgrade seats?

2m

3

Omar Valdez

Here is the invoice

12m

Alicia West

Thanks for the follow up!

45m

Priya Patel

Sending the SLA PDF now

1h

Danielle Han

Can we reschedule the demo?

2h

Marco Ruiz

Need access for two teammates

3h

Start new chat

Invite teammates or customers

Sofia Cunha

Customer - Premium plan

Assigned: You
Today - 10:30 AM

Sofia - Web

Hi, I'd like to upgrade the team to 15 seats. How soon can we get accessEnter

You - Admin

Great! I can switch you to Pro immediately. Do you prefer monthly or annual billingEnter

Sofia - Web

Annual works. Also, can we enable SSO for the new membersEnter

You - Admin

Yes, SSO is included. I'll share the enrollment link and switch your plan now.

Onboarding link
Enter Enter

Contact details

Verified

Emailsofia@neonhub.io

PlanPro - Annual

TeamWorkspace Ops

CSMYou

Quick replies

Macros

Attachments

3 files
Pricing-2024.pdf 1.2 MB
MSA-v3.docx 860 KB
screenshot.png 320 KB

Team activity

Today

Alex closed chat #1831

Issue resolved - Payment sync

08:24

New user invited

CSM added maya@neonhub.io

09:05

Follow-up scheduled

Tomorrow 11:00 AM with Sofia

Set by You

Queue

11 waiting

Portal - Billing

4m wait

Bot escalation

AI flagged: payment failure

EMEA - Sales

9m wait