Help center

Answers, tips, and support around the clock.

Browse our most common topics below. Need extra help? Chat with us in the app or drop a note through the contact form.

Popular: Delivery ETA Refund status Gold benefits
Try keywords like "dietary request" or "courier issue" for faster answers.
Support team
Need quick help?

Reach us instantly through the channel that fits best.

Live chat Open app → Profile → Support → Start chat
Priority line Gold hotline · 1-800-ZEMTO24 (US & Canada)
Courier support drivers@zemto.com · 24/7 assistance
Avg live chat wait time: under 3 minutes.
Ordering & delivery
Payments & refunds
Zemto Gold membership
Ordering

Ordering & delivery basics

Track every step of your drop, reschedule deliveries, and solve hiccups without leaving the app.

Tap the order card in the Zemto app to see live courier GPS, ETA adjustments, and direct chat if you need to update instructions.

Yes. Choose "Schedule" at checkout, then pick any 30-minute window within the next seven days. We'll confirm by push and email.

If your order exceeds the ETA window, tap "Need help" in the tracker for instant support. We'll ping the courier and apply credits if eligible.
Quick links
Pro tip: add delivery notes (door codes, buzzer) at checkout to speed up drops.
Payments

Payments & refunds

Manage receipts, adjust payment methods, and understand how refunds land back on your statement.

We support major credit/debit cards, Apple Pay, Google Pay, and Zemto Credits. Toggle between saved methods before checkout.

Refunds appear within 3-5 business days depending on your bank. We'll send an email confirmation once processed.

Tap Profile → Orders → View receipt to export PDF invoices for any completed order.
Billing
Zemto tokenizes payment data using PCI-compliant vaulting for every transaction.
Zemto Gold

Membership essentials

Unlock free delivery, exclusive menus, and priority support with Zemto Gold. Here's how to make the most of it.

Members get $0 delivery fees, partner exclusives, monthly chef drops, and concierge support for events or group orders.

Billing renews monthly or annually based on your plan. Change or upgrade anytime under Profile → Membership.

You can pause for up to three months or share benefits with two household profiles via Family Share at no extra cost.
Membership
Gift Gold for a month using promo code GOLDDROP at checkout for instant credits.

Still need help?

Our support team answers around the clock. Expect a response within minutes via live chat, and under two hours via email.

Contact support Track order
Quick links